Frequently Asked Questions

General
Payment and charges
Location
Facilities
Rules and restrictions



General


Q: Where should we go to check in and get keys?
A: You will receive exact checkin instructions per email when we receive the deposit.

Q: How early can we check in?
A: The apartments will be cleaned and ready for check-in by 3pm unless otherwise agreed. In any case, please let us know when you will arrive.

Q: When do we have to check out?
A: Check out time is 11am, unless otherwise agreed. We have facilities to store luggage, if needed.

Q: Do we need to bring our own linens, blankets, or towels?
A: No, all bedding and towels are provided.

Q: What is your cancellation policy?
A: Please see our rates page

Q: What does it mean when it says that apartments B, C and D have 2 Singles or 1 King size bed?
A: The king size bed consists of two single beds. By default they are prepared as two single beds, but on request they can be prepared as one king. Please let us know if this is your preference.

Q: How many keys can we be provided?
A: Up to 3 sets for each apartment.

Payment and charges


Q: Are there any extra or "hidden" charges?
A: No, only the rent + € 40 booking fee. No other fees or charges apply. Not even for phone calls (domestic land line only).

Q: When do we need to pay the final balance?
A: Before or on arrival.

Q: Do you accept U.S. Dollars, other currencies?
A: We prefer Euros, but will accept any hard currency at the rates given by www.x-rates.com at the day of payment + 2.8% commission.

Q: How does the billing work for internet access?
A: Internet access is included.

Q: How does the billing work for the telephone?
A: Domestic land line calls are free as are 0800 and 00800 numbers. For calls to mobile phones or abroad, you need a calling card.

Q: I would like to pay the balance with paypal, can I wait until I arrive?
A: Yes.

Q: Do you have long term discounts?
A: For stays of 14 days or more, 10% off daily rate
For stays of 28 days or more, 20% off daily rate
For stays of 90 days or more, 30% off daily rate
Also, feel free to make an offer for longer stays. We tend to be flexible.

Location


Q: How far is it to:
-Tram stop? 30 meters/yards away from front door (30 seconds).
-Airport? 15-20 minutes with Cab (allow more during rush hour).
-Central station? 20 minute walk, 5-10 minutes with taxi or tram (4 stops, line 13, or 17).
-Leidseplein? 10-15 minute walk or 3 tram stops with line 10 (5 minutes).
-Dam square? 10-15 minute walk or 2 tram stops with line 13, or 17 (5 minutes).
-Rijksmuseum? 15-20 minute walk or 5 tram stops with line 10 (5 minutes).
-Van Gogh museum? 15-20 minute walk or 6 tram stops with line 10 (7 minutes).
-Stedelijk museum? 15-20 minute walk or 6 tram stops with line 10 (7 minutes).
-Anne Frank House? 5-7 minute walk or 1 tram stop with line 13 or 17 (2-3 minutes).
-Nearest grocery or convenience store? There's a mini-mart 3 minute walk away called Sterk - they have most of the things a super market has and is open till 1 am.
-Nearest coffee shop? Right across the canal.

Facilities


Q: Do you have...
-internet hookup for laptops? How is it configured? Yes - all studios have wired (Ethernet/RJ-45) and wireless (802.11g) connections.
-bicycles for guest use? There is a bike rental around ther corner (Bike City<> on Bloemgracht)
-a boat for guest use? We know the cool boat people. Just ask.
-100/110 volt supply? Ask us for a converter.
-washer/dryer? A: no, but there are laundromats nearby?
-a telephone with an incoming number? All rooms have an incoming number. Ask.
-a baby crib? Yes, ask.

Q: What is in the fridge when we arrive?
-We don't stock our fridges, but if you have a request, please let us know.

Rules and restrictions


Q: Do you allow...
-pets? Dogs might be an issue as we already have two cats. It doesn't hurt to ask though.
-smoking? Any organic matter that pleases you may be inhaled and exhaled at your own risk...
-guests? Your guests are our guests, though this is obviously not intended as a substitute for paying.

"Be kind and considerate of others, otherwise you may do as you please"

"Man skal være snill og grei, og forøvrig kan man gjøre som man vil"

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20% off all stays of 5 days and longer paid with Bitcoin.
Valid until 16 November.